Delete your VAYA account

This page is about the VAYA app (carpooling in Tunisia), published by VAYA.

The fastest way is to delete your account directly in the app, as described below.

If you no longer have access to the app, write to VAYA Support at the email address shown on VAYA's Google Play listing, from the email address or quoting the phone number linked to your account. We verify your identity, then delete the account under the rules below.

In the app: Profile → Terms & Privacy → Delete my account.

Deletion is not possible while you have a pending or accepted Booking, or a Ride that is published, full or in progress: the app tells you what to cancel first, so that no other Member is left without a Driver or a Passenger.

Immediately: your name is replaced with a neutral placeholder; your phone number, contact number, email address, Google identifier, profile photo and push-notification tokens are removed; your Driver Verification documents and profile photo are erased from storage; all your sessions are signed out. Deletion is permanent.

What is kept: the history of your past Rides, Bookings, Trips and ratings, so that other Members' histories and reputations stay accurate; and, at present, vehicle details, messages exchanged, rating comments and usage events already recorded, which are no longer linked to your name, phone number or email address. You can ask VAYA Support to erase these items; we will do so unless keeping them remains necessary for another Member, a dispute or a legal obligation.